Frequently Asked Questions

Sessions are for adults aged 18 and over who are looking for space to pause, reflect and explore their own wellbeing.

Reiki is a complementary wellbeing practice that is traditionally described as working with energy and relaxation.

People experience sessions differently. You don’t need to have any previous experience with Reiki to enquire.

Reiki is complementary and should not be used as a replacement for medical or mental health care.

HeartHealing™️ is an approach that works with reflection, emotional awareness and personal wellbeing.

If you’re curious about the approach, the HeartHealing™️ page explains more about it and what you can expect from a session.

No.

You don’t need any previous experience with Reiki or HeartHealing™️.

When you enquire, Emily will talk you through the session and answer any questions you have before you decide whether you’d like to book.

All enquiries and bookings are currently handled by email.

Simply contact: teamemilylouise@gmail.com

You’ll receive the information you need and can ask any questions before deciding whether you’d like to book.

Payment is currently made by bank transfer.

Payment details will be provided when your booking is arranged.

Please give at least 48 hours’ notice if you need to cancel or reschedule a session.

If you need to cancel at shorter notice, please get in touch as soon as possible and Emily will discuss the situation with you.

Your statutory consumer rights are not affected by the 48-hour booking policy.

No. Sessions are currently available to adults aged 18 and over.

No.

These sessions are complementary wellbeing practices and are not medical, psychological or psychiatric treatment.

They are not intended to diagnose, treat or cure illness or replace professional healthcare.

If you’re concerned about your physical or mental health, please speak with an appropriately qualified healthcare professional.

The free app, Rekindle Reset, is designed to provide a quiet space for reflection and wellbeing, including gentle practices, morning and evening rituals, a Compass check-in, a library for saving what you like, and resources.

No. You can use the app’s practices, check-ins and library without creating an account or logging in.

Your check-ins and the things you save are kept on your own device, in your browser. They aren’t sent to Emily or stored on a server, and you can remove them by clearing your browser data.

The app does record a small amount of information about installing it (such as your type of device and browser). You can read the details in the Privacy Policy.

The Resources & Signposting section provides information and links to external sources of support.

If you are experiencing an emergency or believe you or someone else is in immediate danger, contact the appropriate emergency or crisis service rather than relying on this website or app.

I’d love to hear from you.

Email: teamemilylouise@gmail.com

You can also find Emily on Instagram @emi_louise_x and Facebook Emily Louise.